DMCA Policy

Last updated 01/01/2026

Cloudsonic Hosting (“Cloudsonic”, “we”, “us”, “our”), a brand operated by Brisbane Agency (ABN: 20 039 689 628), respects the intellectual property rights of others and expects its customers to do the same.

This policy explains our process for handling notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, as well as equivalent processes we apply for customers in Australia and the European Economic Area.

While Brisbane Agency is an Australian company, this policy applies because some of our infrastructure and customers are based in the United States. Nothing in this policy limits the rights of copyright owners under Australian law (including the Copyright Act 1968 (Cth)) or applicable EU law.

1. Reporting Copyright Infringement

If you believe that content hosted on our infrastructure infringes your copyright, you may submit a written notice to us via our contact page. Your notice must include all of the following:

  • Your full legal name, address, telephone number, and email address
  • Identification of the copyrighted work you claim has been infringed, or if multiple works are covered by a single notice, a representative list of those works
  • Identification of the material you claim is infringing, with sufficient detail for us to locate it (e.g. the URL or IP address)
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or applicable law
  • A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the copyright owner’s behalf
  • Your physical or electronic signature

Incomplete or inaccurate notices may not be actioned. Knowingly submitting a false notice may expose you to legal liability.

2. Our Response to Notices

Upon receiving a valid notice, we will:

  • Review the notice for completeness and validity
  • Notify the relevant customer of the claim where required or appropriate
  • Take reasonable steps to remove or disable access to the allegedly infringing content

We aim to process valid notices promptly. We reserve the right to determine what action, if any, is appropriate in response to a notice.

3. Counter-Notices

If you are a Cloudsonic customer and believe that content removed or disabled in response to a DMCA notice was removed in error or misidentification, you may submit a counter-notice via our contact page. Your counter-notice must include:

  • Your full legal name, address, telephone number, and email address
  • Identification of the material that was removed and the location where it appeared before removal
  • A statement under penalty of perjury that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification
  • A statement that you consent to the jurisdiction of the federal courts in the district where your address is located (or, if outside the United States, to the jurisdiction of the courts of Australia), and that you will accept service of process from the person who submitted the original notice
  • Your physical or electronic signature

Upon receiving a valid counter-notice, we may restore the removed content unless the original complainant notifies us that they have filed a court action to restrain the alleged infringement.

4. Repeat Infringers

It is our policy to terminate, in appropriate circumstances, the accounts of customers who are repeat infringers of intellectual property rights. We reserve the right to make this determination at our sole discretion.

5. Australian and EU Copyright

For customers or content in Australia, copyright complaints may also be made under the Copyright Act 1968 (Cth). For customers or content in the European Economic Area, relevant national copyright laws implementing the EU Copyright Directive may apply. In either case, please contact us and we will handle your complaint appropriately.

6. No Legal Advice

This policy is provided for informational purposes and does not constitute legal advice. If you are unsure whether content infringes your copyright, we recommend seeking independent legal advice before submitting a notice.

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